Due to the covid pandemic, schools have started online education. In fact, schools have started providing all sorts of services online. Dealing with all the stuff online is new for both parents and students, it is obvious they will have questions and doubts on how, where, and when to do it. Also, what about all questions that help centers in schools solve daily? For this situation, schools can use helpdesk software.
Want to know how this software can help you in improving your services? Then keep reading.
Providing Omnichannel Support
All the procedures from admission to exam results are now online. Students and parents have many questions and doubts. To resolve it, they try to get in touch with the institute. Here is when omnichannel support can be helpful. Offering multiple mediums to get in touch with the school adds flexibility to students and parents. They will be able to contact the school via calls, SMS, emails, social media, etc.
Now, with omnichannel support, schools will be able to handle the queries from various mediums on a single interface. Centralizing all the mediums on one platform helps the support staff and teachers to manage queries in an improved manner and save time from going back and forth to different mediums to answer the question.
Faster Query Resolution
Parents and students get impatient when they are stuck somewhere while filling up forms, unable to open results or be it anything. They impatiently try to reach for help to get answers. To instantly get in touch with them, a live chatbot can be a solution. The staff can interact with them and answer their question as soon as possible. It’s one way to resolve queries faster.
The other way to resolve queries is with an AI chatbot. With this chatbot, schools can provide round-the-clock service. It is loaded with FAQs that will help students and parents to get their answers quickly. On the basis of the types of questions received, the staff can also add more questions and answers to the list for better performance.
Integrating Knowledge Base
Having a self-service portal is a step towards resolving the problem before it becomes a problem. Having a rich knowledge base loaded with blogs, video tutorials, podcasts, ebooks, whitepapers, upcoming events and more will let your students clear their doubts and resolve them by themselves. Schools can provide extra study material like guides and practice books for students’ better understanding of a particular subject. Schools can also share knowledge about topics other than curriculum from which students can gain knowledge about the latest technologies and what’s going on in the world.
Additionally, a knowledge base can be a source to increase online visibility and improve search engine ranking. This will bring more traffic to the website and will help to boost student enrollment. Thus, providing informative stuff helps in building the brand value of the school.
Conducting Surveys and Collecting Feedback
Surveys and feedback play an important role in improving the services you provide. Also, giving voice to students and parents to share their views will make them feel valued. Conducting surveys loaded with questions to know the interests of students will help the school in designing future activities. Surveys are useful in knowing the experience of students and parents on specific activities. You can design surveys on a monthly, quarterly, and yearly basis to find loopholes in the system and improvise accordingly.
Feedback is the best way to improve the ongoing activities from top to bottom. Having a closer look at the comments left by students and parents helps in knowing how they feel about it. Schools should resolve negative comments as soon as possible. This attitude builds trust in students and parents as they feel valued.
More and more schools, as well as colleges, have started adopting helpdesk software. To find out more about this, you can search on Google “help desk for education.” Then, you can choose the helpdesk software of your choice from those results. This software will enhance the support services of your school. So, find the best helpdesk software for your school and see the reduction in calls and emails for doubts and common questions.