QuickBooks error 15215! How and Why to Fix it

QuickBooks error 15215 usually arises when a user tries to download the latest payroll update. The error shows up on the screen with a message that says, “Error 15215: Unable to verify digital signature. A conflict with other applications running in the background while downloading the update is the leading cause of the error. The error message indicates QuickBooks cannot verify the digital signature certificate. This blog will give you in-depth information on QuickBooks payroll update error 15215, its causes, and solutions, so read the entire blog carefully.

 Facing trouble while resolving QuickBooks error 15215? Here’s a solution. Call us on our toll-free number +1-800-579-9430 and talk to the certified QuickBooks expert’s team

Reasons why you come across QuickBooks Desktop error 15215

The error mainly occurs when QuickBooks is unable to verify the digital signature. Some other leading factors responsible for the error are listed below:

1. QuickBooks Desktop is unable to make a connection to the server.
2. Windows firewall is blocking QuickBooks Desktop Payroll from connecting to the update server.

Now that you know what triggers the error, proceed to the troubleshooting techniques given below to resolve the error.

Quick Ways to rectify QuickBooks update error 15215

Method 1. Login QuickBooks Desktop as the Windows Administrator

Running QuickBooks as an administrator allows QuickBooks to run over other programs running in Windows. It also allows QuickBooks to use other resources required for the smooth functioning of the software: 

1. Close the QuickBooks Desktop application.
2. Move to your desktop and right-click the QuickBooks Desktop icon.
3. Select the Run as administrator option.
4. When the “Do you want to allow this program to make changes to your computer?” message appears on the screen, click Yes.

If you still get the error, proceed to the following method.

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Method 2. Switch to Selective Startup mode and then restart Windows

1. Close QuickBooks and press the Windows and R keys together on your keyboard.
2. When the Run window appears, type MSConfig and click OK.
3. Next, on the System Configuration Utility window, mark the Selective Startup option.
4. Uncheck the Load Startup Items option and click OK to save the changes.
5. Reboot your system when prompted.
6. Start QuickBooks and download the latest tax table.
7. Now, go to the System Configuration Utility window and choose Normal Startup.
8. Click OK and restart your workstation.

If the error persists, try the next method.

Method 3. Make sure Internet Explorer is using TLS 1.0 security protocol

1. Close the QuickBooks Desktop window and open Internet Explorer.
2. Choose the Tools menu.
3. Under the Internet Options window, choose the Advanced tab.
4. Below the Settings section, unmark the Use TLS 1.1 and Use TLS 1.2 options.
5. Mark the Use TLS 1.0 checkbox and click OK to save the changes.
6. Restart your computer and then open QuickBooks.
7. Download the QuickBooks payroll update again.

We hope the QuickBooks error 15215 gets resolved after following the above troubleshooting solutions. If the error continues due to some reason, contact the QuickBooks technical support team by calling us on our customer support number +1-800-579-9430.

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